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TechViews: Cloud helps double revenue, 38% of children under age 2use mobile devices, The most cloud-friendly industries, and more!

TechViews: Cloud helps double revenue, 38% of children under age 2use mobile devices, The most cloud-friendly industries, and more!

TechViews

Gartner: How CIOs Can Show Support for Customer Experience Initiatives by Reprioritizing IT Projects*

Customer experience initiatives are becoming increasingly popular and, as a result, increasingly demanded by C-level executives and board directors. Customer experience is viewed as a long-term strategic differentiator for businesses, and if organizations are going to be serious about it, they need to reprioritize future IT project investments. In this report, Gartner provides recommendations to organizations wishing to better support these customer experience initiatives.

Read this complimentary industry report to learn more about how you can reprioritize IT projects to make time for customer experience initiatives.

Featured Article

Denise Dubie

Global Partners Makes Mobile Priority One
By Denise Dubie

When was the last time you forgot your mobile device at home? Ken Piddington would argue it hasn’t happened recently: “More people leave their house without their wallet than will leave their house without their cell phone.” Piddington, CIO at Global Partners, expects more people leave their wallet behind than their smartphone – and that is OK, because in many cases today a smartphone can be used to pay for goods and services. That’s why he is working toward making mobility a top priority for Global Partners, a large Fortune 200 wholesale distributor of refined fuel product, crude oil, renewables and natural gas.

Tech News

Cloud

Businesses shouldn’t solely depend on cloud providers to drive customer experience. It is up to IT to keep the engine of the business running. This InformationWeek article provides some tips to manage the overall customer experience of an organization with a cloud provider.

Cloud

According to this CloudTech article, an IBM cloud report reveals organizations that are high adopters of cloud technology can expect higher marginal revenue – nearly double – than their competitors.

Cloud

Are there certain industries that are more cloud-friendly? This TechCrunch article recognizes these “friendly” industries by using an analytic framework, ranking 8 factors that speed up cloud adoption and 2 factors that slow it down. Check out the friendliest cloud industries!

Mobility

According to a new report by Common Sense Media, 38% of children under the age of 2 have used mobile devices for playing games, watching videos or other media-related purposes.This Mashable articleprovides insight as to how mobile devices are impacting children and the tech industry at large.

Mobility

This Edudemic article discusses BYOD in the classroom and provides an infographic of effective apps and web tools for classroom activity and learning.

Big Data

Learn about the 4 steps for turning big data into results in this Forbes article. These steps include: decide what to produce, source the raw materials, produce insights with speed, deliver the goods and act, and lastly, build a “factory” culture over time.

DevOps

This TechInsight Report: What smart businesses know about DevOps reveals that DevOps offers programming productivity gains. Furthermore, this ZDNet article reports that the UK should be able to introduce new applications 33% faster using DevOps.

Featured Content

[TechViews Unplugged]

TechViews Unplugged Episode

In this episode of TechViews Unplugged, Andi Mann and George Watt of CA Technologies discuss the latest research on DevOps, Samsung's OLED displays, and how the Fitbit fitness tracker provides unexpected healthcare insights. Watch the video.

Luminaries

About CA

CA Technologies (NASDAQ: CA) provides IT management solutions that help customers manage and secure complex IT environments to support agile business services. Organizations leverage CA Technologies software and SaaS solutions to accelerate innovation, transform infrastructure and secure data and identities, from the data center to the cloud. www.ca.com

*Gartner, Inc., How CIOs Can Show Support for Customer Experience Initiatives by Reprioritizing IT Projects, Ed Thompson, July 30, 2013

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CloudCommons is an independent online community of IT professionals, analysts, technology providers, and industry experts. Members can ask questions, learn from experts, and find the latest cloud-related news. Cloud Commons offers a forum to contribute and discuss best practices and successes, as well as research vendor solutions. Sponsored by CA Technologies, Cloud Commons has been growing steadily since its launch in May of 2010.

Hosted on Cloud Commons is the Service Measurement Index (SMI). Led by Carnegie Mellon University, SMI encompasses a growing consortium of members. SMI compiles user-submitted ratings of cloud services and scores them relative to other services of the same type. Ratings include metrics such as: quality, agility, risk, cost, capability, and security.

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