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Gartner: How CIOs Can Show Support for Customer Experience Initiatives by
Reprioritizing IT Projects*
Customer experience initiatives are becoming increasingly popular and, as a
result, increasingly demanded by C-level executives and board directors.
Customer experience is viewed as a long-term strategic differentiator for
businesses, and if organizations are going to be serious about it, they need
to reprioritize future IT project investments. In this report, Gartner
provides recommendations to organizations wishing to better support these
customer experience initiatives.
Read this complimentary industry report to learn more about how you can
reprioritize IT projects to make time for customer experience initiatives.
Featured Arti... (more)
Cloud conjures up new IT roles; apps & business issues are front & center
By Jay Fry, CA Technologies
So you’ve managed to avoid going the way of the dodo, and dodged the IT job
“endangered species list” I talked about earlier. Great. Now the question
is, what are some of the roles within IT that cloud computing is putting
front & center? My thoughts are based on what I’ve heard and discussed with
IT folks, analysts, and other vendors recently. Many of those thoughts even
resonated well with what I’ve heard this week here at the Gartner Data
Center Conference in ... (more)
Feature Article: I Thought I Could Get a Crystal Ball in Amsterdam
By Matt Richards, CA Technologies
There I was, walking through the antiques market, the flower market, and the
flea market in Amsterdam, and I figured, of all places, I would find a
crystal ball. I would be able to see the future. Sadly, there was no
crystal ball. Lots of other curios, but no ball. But, then Verizon
acquired Terremark last week, and it got me thinking. Who needs a crystal
ball? Read the full article.
Verizon purchased Terremark late last week. In this blog entry, Forrester’s
Featured on Cloud Commons Gartner report: The Cloud is Less Important than
the Cloud Operating Model
Do cloud service providers have a new and better approach to IT operations
figured out – and can enterprises learn from them? In this report by
Cameron Haight of Gartner (available free of charge on Cloud Commons),
Cameron details new approaches to application and infrastructure architecture
that some large public cloud firms are using to improve service delivery.
Read the full report.
Feature article On Cloud Computing Standards and Definitions
When I go to the gas station these ... (more)
Feature article Cloud Providers vs. Cloud Consumers – Survey results point
to impending security standoff
By Matthew Gardiner
CA Technologies and the Ponemon Institute recently released the results of
the second part of our two-part cloud security survey. The first survey
focused on the security views of cloud consumers; this survey focuses on the
security perspectives of cloud providers. Taken together the two surveys
provide a stark contrast of the state of cloud security.
To put it plainly, cloud providers and cloud consumers do not currently agree
when it comes to security.... (more)